AI-enabled Digital Concierge Platform for Hospitality and Tourism Industries

This digital concierge platform is an app-less, multilingual, and omnichannel chat-based platform supported by a suite of mini-applications and services. In line with our vision of creating accessible and intuitive interfaces, the digital concierge is easy to use not just for guests, but also for hotel staff and management, who are key stakeholders in the hotel experience as well.

The technology Features include

1. Hotel compendium & travel FAQs
2. Facilities booking
3. Room & poolside service
4. Housekeeping & item requests
5. Pre-stay customisation
6. Items loaning
7. Health declaration form (SG Clean)
8. Attractions ticket purchase
9. Taxi booking
10. Restaurant booking
11. Post-stay feedback
12. Housekeeping request monitoring & alert
13. Housekeeping job dispatch & assignment
14. Omnichannel live chat
15. Admin content editing & look customisation
16. Data analytics

The application can be employed in the hospitality industry, including hotels, and F&B services.

By adopting this solution, end users will enjoy the benefits including:

• Increase ancillary revenue e.g. F&B orders and spa bookings
• Generate room and restaurant leads
• Automate majority of requests and queries
• Reduce manpower needed for call centre / front desk
• Streamlined processes
• High usage rates (since app download is not required)