Freight forwarders usually spend a considerable amount of time in answering queries from customers on the products’ Harmonised System (HS) Codes. This technology offer is a smart chatbot with a HS Code product code search engine, developed to answer these common queries from customers. Customers will simply need to enter the product name or description; the unique algorithm in this HS code product search engine will be able to identify the closest match to their product. Detailed or ambiguous descriptions provided by users will be deciphered by the product search engine. Systematic step-by-step guidance and search priorities will be presented to users on the best option to make. For example, a search on ‘children’s bicycle, non-motorised’ returns a result with a larger list of response, with the most likely applications as the top returns. The conversational format of the chatbot helps to narrow down from a large list response to the closest match to the product.
The smart chatbot with the HS Code product code search engine combines the latest developments in machine learning with advanced search algorithms. General Interpretative Rules based on global trade revisions are also adhered to in accurately recommending on the suitable HS Codes. Trade associations, customs, e-commerce platforms and logistics providers will be able to provide a consistent and accurate trade import and export product declaration for companies.
The technology owner is keen to out-license this technology to collaborators providing software for global trade activities.