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AI-based Device to Seamlessly Capture Customer Satisfaction

Technology Overview

This is a responsive and interactive device that seamlessly captures customer satisfaction. Based on patent pending AI technology, computation happens on site and only depersonalized statistics are sent to the cloud. So not only it brings unmatched level of responsiveness but it ensures complete privacy for a new era of customer interaction.

Technology Features & Specifications

AI IMAGE RECOGNITION
Deep-learning object-detection algorithm for detecting the customer gestures and for categorising them as specific customer feedbacks.

COMMON HAND GESTURE RECOGNITION
Based on the most commonly used hand gesture, customers express satisfaction (or dissatisfaction) by showing their thumb extended upward (or downward).

INTERACTIVE AND ENGAGING
Provide direct visual and auditory feedback to customers upon active or passive interaction. Equipped with a LED matrix display for a pixel retro-style.

PEOPLE COUNTER
Measures the number of people that pass in front of the device. Accurate people counting give good understanding of foot traffic and peak times.

CLOUD-BASED ANALYTICS
Access the data from anywhere. Analyse customer satisfaction in the cloud platform or export it to with other cloud applications.

Potential Applications

ON THE COUNTER
Great for any shop table or tradeshow booth

WALL-MOUNTED
Secure to the wall or allow quick docking and removal. Great for mall.

SELF-STANDING KIOSK
Easy to set up and adjust height ideal for airport and tradeshows

Market Trends and Opportunities

Customer satisfaction is a cornerstone of any B2C business. However, assessing customer satisfaction is often not only inaccurate but also troublemaking. In particular, the process of assessing customer satisfaction is also part of the customer journey and as such it influences the very satisfaction this journey proclaims it generates.  Our interactive and engaging solution help you make sure that your last interaction with your customer is not the last one.

Customer Benefits

INTERACTIVE
Screen devices flooded the market 10 years ago. Over the years, the interest has faded out and customers are not really engaged anymore. But Artificial Intelligence is the new black and customers are craving for innovative engagement. This new device is a responsive and interactive way to capture customer satisfaction.

HYGIENIC
In public bathroom, only 67% of people wash their hands after they go. Among those who do wash their hands, some don’t use soap, and most don’t do it long enough to kill germs. The device allows customer to express their satisfaction without touching the device, and as such, without spreading diseases.

DATA PRIVACY
There is no need to send video footage to the cloud. The computation happens on site and only depersonalize statistics are sent. So not only it brings unmatched level of responsiveness but it ensures complete privacy.

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